Introducing Fixify’s Integration Hub

Since day one we’ve been relentlessly focused on making it as easy as possible to plug your tech into Fixify. After all, AI and IT automation tools can only live up to their promise if they make it easy to integrate with the apps and processes they’re automating. With the launch of our newly updated Integration Hub it’s now easier than ever.

Our vision

When we set out to design this release we had four simple principles that were guiding us.

1. Provide ongoing value
   The “integration page” shouldn’t be a one-and-done destination where you go to set things up. It’s core to the value Fixify provides. And so it should provide ongoing value. That’s why we call it the “Hub”.
2. Keep up with your evolving tech stack
   We’re adding new integrations every month and our customers buy new tech all the time. We think it’s critical for customers to be able to see what’s connected, what’s not, and when something’s not working the way it should.
3. Understand what each integration lets you do
   The more apps that are connected to Fixify the more we can help. We wanted to make it easy to communicate exactly what access we need to do the most work for you and — once you’ve connected an app — what work it enables. We call the different types of work “skills.” More on that below.
4. Least-privilege security
   Finally, when you’re getting two pieces of tech to talk to each other it’s too common to just hear someone say “just give us full admin access.” We don’t think that’s right. We want to be clear about what rights we have to each app, why, and make sure you can control it.

With that as background let’s dive into the new and improved Integration Hub.

Fixify Integration Hub overview

Fixify’s Integration Hub includes lots of feedback we’ve gotten from our customers. It’s a result of what can happen when our customers who understand IT integrations best join forces with smart security and software engineers. Think of the Integration Hub as the control center for all of your integrations, their status, the permissions we need, and whether they’re actually working. Instead of mystery errors and “contact support” dead ends, you get clarity — something we think IT teams deserve more of.

Know what’s in, what’s out, & what’s broken

Every integration is neatly organized, and you can see at a glance what’s active, what’s available, and what’s misbehaving. No more clicking through a dozen different admin panels to troubleshoot.

A few key things I want to highlight:

• It’s not just logos: Notice that for each application you get a quick status. You can see if the integration is active or if there’s a warning that something’s awry. It also shows how many skills are enabled.
• What’s not integrated: You’d expect to see everything that’s connected. That’s shown in the sidebar broken out by category. You can also see a list of apps that are not yet integrated. This can help prioritize what vendors are on your shopping list. Or, if you’ve got one of the apps on the list, it’s a cue to plug it into Fixify.
• Console access: Every org has one-off apps that either don’t have an API to manage user access (ex. Figma, Docusign). When customers want, they can give us credentials for console access to these apps so we can work any help desk tickets that touch them. We think it’s important you see everything we’re integrating with — even when there’s a human in the loop.

"Skills" for every integration

Whenever Fixify plugs into a new system it unlocks a whole set of new capabilities. We call these skills, and they’re the things a help desk actually does as they troubleshoot and resolve tickets. Examples of skills are things like adding a user to a group in Google Workspace or syncing permissions in Okta. Instead of wondering what an integration could do, you can now quickly see what it does.

From the main Integration Hub page you can also see how many of the skills are available. We do a health check every hour to make sure they’re working correctly.

Health checks that tell you what’s wrong (before your users)

If an integrated application loses permissions or stops working, you’ll know. And it won’t be because someone’s laptop can’t connect to Slack. Our health checks continuously monitor your integrations and flag issues before they become fires.

There are lots of reasons why you might see a warning alert. Here are three common ones:

• Changes to security permissions
• Applications go down
• Changes in general configuration or authentication

When you see “warning” it means some skills are healthy and some aren’t. One click shows you a detailed view of skill status. In the example below you can see that some of the skills are unhealthy, in this case it’s because we are missing the proper permissions.

No more "just give us full admin" requests

Our team has decades of experience building security solutions. That’s why we’re passionate about our own security and the security of everything Fixify plugs into. With this release of Integration Hub we’ve added transparent permissions tracking. Now, you can see exactly what access Fixify needs to work your help desk tickets, why we need it, and how it’s being used. No black-box magic, no blind trust. No more “just give us full admin access” requests without understanding why, and the outcome you’ll get when granting those permissions. 

This has been one of the most requested features of IT teams. Knowing why we need access allows them to go have a quality conversation with their security team and make the call that’s right for them.

Seamless integrations in just a few clicks

Most IT leaders may not be dreaming of cool new integration consoles. But we’ve all felt the pain when one doesn’t exist. Hooking up or troubleshooting two apps can quickly become a weeks-long affair — not just a few clicks. With the Fixify Integration Hub we’re aiming for the latter. 

Get a demo to see us in action.