5X your IT help desk capacity with support services that scale
3 common questions
IT teams ask as they scale
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How can I clear more tickets and get my team off of queue duty?
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How do I support a workforce that’s everywhere — all at once?
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How can I keep costs low while keeping smiles ear-to-ear?
Scale your IT help desk support services – your way
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Our AI and automation tech (with oversight from our analysts) acts as a force multiplier for your team so they can stop playing IT whack-a-mole.
What you get
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Tired of making trade-offs? We deliver the same great help desk experience your users expect — without any clunky handoffs
BYO tech & processes
You bring your ticketing system, we slide right into your workflows and tech
BYO tech & processes
We plug into your ticketing system, messaging tools, and processes in no time. Then we support your team exactly the way you want and deliver experiences your users expect.
Intelligent ticket categorization
Spot where your time’s going — so you can take it back
Intelligent ticket categorization
Our tech uses built-in rules and AI to automatically categorize incoming tickets into 40 use cases — including custom ones you define. Toggle use cases on and off, tossing us the tickets that are bogging your team down and keeping the work that fires them up.
Smart ticket triage
We’ll route 75% of the work our way, so your team stays locked in on key projects
Smart ticket triage
We triage every ticket, sending it our way or back to your team based on your preferences. Our help desk support services ensure instant clarity, efficient resolution, and reduced ticket backlogs.
Intelligent workflow automation
5X the number of users you can support with your current help desk team
Intelligent workflow automation
Our AI Sidekicks are built to tackle any ticket volume, helping our analysts diagnose, respond to, and resolve IT issues. We’re always learning from your past tickets to make smarter recommendations, so we can take on even more as your company grows.
Automated context gathering
Untangle tickets crazy fast with Fixify’s AI-enabled help desk
Automated context gathering
Our AI Sidekicks dive into request details — like the category of work, your environment, and user context — and choose from your customized playbooks. Our analysts quickly approve recommendations, closing tickets with precision and speed to get your users back to work.
Insights dashboard
Total clarity on SLAs and user sentiment — no guesswork required
Insights dashboard
One click. All the insights. Our dashboard gives you the metrics you need to track time to respond, time to resolve, and user sentiment. See every ticket we touch and show leadership that the job’s not just getting done, it’s getting done right.
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Multi-timezone support
Support your users from London sunrises to LA sunsets
Multi-timezone support
Our analysts are on deck Monday–Friday, 3 AM to 9 PM ET (8 AM to 2 AM GMT) — that’s 9-to-5 coverage across GMT, EST, and PST! We’re here to tackle tickets before your day even starts and support your users, no matter where they roam.
Why choose Fixify
Fewer tickets to manage
We take on 75% of your work at 5x the capacity
Our AI + analysts can help with 75% of your work so one help desk person can serve 5x the # of users. Use the time you save to get moving on projects that grow the business.
Predictable costs (even as you grow)
We’re a fraction of what it costs to do it yourself
Surprises are fun — just not on your IT bill. Our pricing is predictable, scales, and comes CFO-approved — no sneaky add-ons. Ever!
Happier users
We’re 100% focused on worry-free experiences
Why choose between speed and quality when you can have both? We bring a human touch to every interaction — because happy employees are the best kind of employees.
FAQ
How do Fixify’s help desk support services reduce my team’s workload?
Fixify automates 75% of your team’s ticket workload through intelligent ticket categorization, smart triage, and context gathering. By handling routine issues and using AI to gather context and speed up troubleshooting, we free up your team to focus on critical, high-impact projects without getting bogged down in the day-to-day.
Can Fixify’s help desk support services integrate with our existing IT tools?
Absolutely! Fixify plugs into your existing ticketing systems, messaging tools, and workflows — so you don’t have to change what already works. Your users get the experience they expect so you don’t need to teach them a whole new process.
How does Fixify ensure a high-quality user experience when scaling IT operations?
Fixify combines AI-driven automation with human oversight from our analysts to deliver fast, accurate resolutions at scale. As your IT operations grow, our system continuously learns from past tickets to improve responses, while our analysts ensure there’s always a person that your users can talk to. This blend of tech and human touch ensures high-quality support for every user, even as the number of help desk tickets grows.
What types of IT issues can Fixify’s help desk support services handle?
Fixify handles a broad range of IT issues, from routine ticket categorization and simple troubleshooting to more complex technical problems like a laptop that’s operating slowly. Whether it’s password resets, system errors, or software support, we ensure each issue is resolved quickly and accurately.
What does pricing look like for Fixify’s help desk support services?
Take a look at our pricing page for a clear breakdown of costs. We keep things simple and transparent, so you’ll always know what to expect.
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Get a firsthand look atour IT help deskin action
Book time with us to learn how we can help tackle the daily grind so you can take care of the big picture.