The IT help desk that cares
Get out of the ticket queue and on to bigger projects.
Scale your IT help desk… one smile at a time
We take on the work that’s bogging your team down using a combination of tech and talented analysts that deliver an IT help desk experience tailored to your environment, workflows, and people.
Here’s how your life changes with Fixify
Here’s how it works
Connect your ticketing system
We categorize your tickets by use case so you can see where your team is spending most of their time.
Choose which tickets we take
Hand over as many use cases as you’d like us to work on. Then, add more as you feel comfortable, or even toggle them on and off as needed.
Our analysts and tech tackle diagnosis and resolution
Our tech automatically routes the tickets to Fixify and our team gets to work uncovering the root cause of the problem.
See how it’s going
You get up to the minute visibility into everything we’re doing including a front row seat to your end-user sentiment throughout the entire interaction.
Spend your time improving
We give you data-driven recommendations based on insights from your environment to help you optimize your IT program.
Admin experience
We adapt to your environment by using the playbooks and documentation you already have in place. Our shared platform gives you full visibility into everything our analysts do and ensures an open line of communication when approvals and escalations are needed. Use our dashboards to track metrics and quickly pinpoint hotspots and trends. Then, spend your time optimizing your IT program.
End-user experience
We keep your IT request process as is. When a ticket is routed to Fixify, one of our analysts hops right on it and reaches out to your users through the messaging tool they’re already using, like Slack or Teams. We personalize each interaction, and keep your users in the loop until the problem is resolved. They get back to work. We make sure all the info is updated in your ticketing system.
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Get a firsthand look at our IT help desk in action
Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.