Outcome-based pricing you’ll love
Running an MSP is hard. That’s why we keep our pricing simple.
How we price
We price based on the number of tickets we resolve. Not seats. Not endpoints. Not customers. Your cost is tied to the value we deliver.
Managed AI Automation
$
/ completed ticket
No
Platform fee
No
Invoice until we close
your first ticket
No
Setup fee
What you get
Our simple pricing means you get all of Fixify’s features for one rate. That includes 24x7 expert supervision by our expert team which ensures our AI automation is accurate and never gets stuck.
Capability
IncludedIncl.
Description
Product capabilities
Natural language playbooks
Plain language playbooks covering major ticket categories, from account access to hardware triage.
Agentic AI planner
Builds executable automation plan for each ticket based on request, client playbooks, and your policies.
Agentic AI automation engine
Executes multi-step workflows using agentic reasoning, evaluating outcomes, and adjusting as conditions change.
Library of 500+ automation skills
Always-expanding library of automated skills, invoked by client-specific playbooks to work tickets.
Slack and Teams ticket intake
Receives and triages requests, then routes them to automation or appropriate team members as needed.
Remote desktop support
Troubleshoots app, OS, and hardware issues using your own RMM tools.
Performance metrics & insights
Real-time metrics on automation performance, SLAs, friction points, sentiment trends, and failure patterns.
End-user sentiment analysis
Analyzes end-user sentiment for each ticket, detects negative shifts, and flags for intervention when needed.
Configurable quality control
Select specific request types and use cases for post-action quality reviews performed by Fixify experts.
Expert oversight
24x7 expert supervision
Our IT experts supervise all automations 24x7 — stepping in when human judgment is required.
Client playbook personalization
We author playbooks that reflect how your team operates — learning from docs, historical tickets, and call transcripts.
Automation engineering
Our automation architects build, tune, and review automations so they stay up to date.
Integrations
PSA tools
Bi-directional integration with major PSAs that ensures they're always up to date on tickets Fixify automates.
RMM tools
Integration with major RMM tools to support remote support and troubleshooting.
Knowledge base
Integrates with Hudu, ITGlue, and other documentation sources to build and maintain playbooks.
Productivity tools
API integration with Microsoft 365 and Google Workspace ensures routine issues can be automated.
Identity management
API integration with Okta, Microsoft Entra ID, and others ensures routine issues can be automated.
Take L1 off your techs' plates
Fixify solves routine tickets start to finish inside your PSA, under your brand.