An IT help desk that'll stretch your budget

Looking for better visibility into your IT help desk operations? We've got you. Need help scaling? No problem. Our transparent and affordable pricing will make your budget go further.

How many employees are in your organization?

0 Employees
250
500
750
1000
1250
1500
1750
0
2,000
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Full service
$0
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What you get

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IT observability
Free

Get quick insights into current IT help desk ops.

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Full service
$00

Let Fixify take care of some (or all) of your IT help desk tickets.

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What we integrate with
Ticketing system integration
Connect the ticketing system you’re already using, like Jira or ServiceNow
SAML integration
Don’t have SAML? We also offer authentication via a username, password, and MFA
Messaging integration
Connect the messaging apps you’re team uses to collaborate, like Slack or Teams
Proactive health monitoring and alerts
Automatic checks to ensure each connection and integration is functioning properly
Advanced diagnostics
Optimization and best practice guidance as well as configurable notifications
How we categorize your tickets
AI-powered ticket categorization
Rules and LLMs automatically group tickets based on use case
Configurable rules engine
Map incoming tickets to the appropriate category and use case
Up to 10 rules
Unlimited rules
Custom categories
Create custom use cases based on your environment
How we handle tickets
Automatic ticket routing
Based on use cases you select, tickets are automatically routed to Fixify or your team
Real-time communication with real humans
Your end users interact with Fixify analysts over messaging tools, like Slack or Teams
Personalized communication with each end user
Our tech keeps our analysts up to date on each user’s role, preferences, and history
SLA monitoring
We monitor each user request to ensure that the response meets your SLAs
How you can customize Fixify’s service
Configurable notifications
Tailor which alerts you receive, including when and where you get them
Customizable workflows
We use your existing playbooks and documentation, which you can further tailor in Fixify
Customizable request priority
Specifiy severity/priority for each request based on things like user groups
IT help desk insights and analysis
Overview
Get insights into IT help desk performance like detailed data on open requests, SLA compliance, and issue escalation
Real-time sentiment analysis
Get insight into the end user’s mood throughout the interaction, detecting mood shifts. View sentiment based on request types, departments, and location, to pinpoint problem areas that result in a poor experience.
Hotspot analysis
We identify hotspots where response times are slow and recommend improvements
Data-driven, strategic recommendations
Personalized recommendations to enhance your IT operations like process adjustments, policy updates, training, and technology investments
Get started with Fixify

FAQ

How do you calculate company size?

We base this on the number of full-time employees (FTE) at your organization.

What happens if my company grows?

First of all, congrats! We won’t adjust anything until your contract is up for renewal. Then we’ll base the following year’s contract on your updated number of employees.

What happens if my ticket volume surges?

We don’t price based on ticket volume. We’re here to help with all of the tickets you hand over to us, regardless of volume. 

Do you provide a ticketing system?

No. We’re focused on delivering an IT help desk service that cares (not building a new ticketing system). Since most orgs have some sort of ticketing system like Jira or ServiceNow, we find it’s easiest to just integrate with that. 

What if I want to adjust the number of use cases Fixify handles?

We’d be jazzed to take on more of your work. We price based on your company size, so nothing will change. Work with your Customer Success Manager to hand over more of your use cases. 

Do you offer service on nights and weekends?

You’ll have access to the admin interface 24/7 but our analysts are currently available during East Coast working hours (M-F, 9-5 ET). If a request comes in outside of those hours we’ll pick it up first thing in the morning.

Get a firsthand look at our IT help desk in action

in action

Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.

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