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AI-native automation to stretch your budget
Looking for better visibility into your IT operations? We've got you. Need help scaling? No problem. Our transparent and affordable pricing helps your budget go further.
How many employees are in your organization?
What you get
Included with Fixify
INCLUDED WITH
DESCRIPTION
AI & automation model
Learn the IT environment
AI ticket categorization and triage
Classifies and routes requests into 50+ structured IT use cases across seven core categories using LLM-based analysis and clustering.
App access management & automation
Auto-identifies apps for 1000+ common SaaS tools and creates new ones. Captures app owners, approvers, and approval path to automate app access requests.
End-user sentiment detection
Analyzes end-user sentiment during interactions, detects negative shifts, and flags for intervention when needed.
Build the automations
Natural language automation authoring
Builds executable automation workflows directly from plain-language requests, no scripting required.
Pre-built IT playbooks
60+ production-ready IT workflows covering major ticket categories, from account access to hardware triage.
AI-powered playbook personalization
Automatically adapts workflows to reflect how your team actually operates — learning from documentation, historical tickets, messages, and call transcripts.
Automation testing & simulation environment
Test every automation with real or simulated requests before you push to production.
Automate the work
Slack-native request agent
Receives requests directly in Slack or Microsoft Teams, then triages and routes them to automation or appropriate team members as needed.
Agentic AI reasoning engine
Executes multi-step workflows using agentic reasoning, evaluating outcomes at each step and dynamically adjusting when conditions change.
AI-drafted context aware responses
Generates context-aware responses using ticket history, documentation, and policy guidance to update, troubleshoot, and communicate with end users.
VIP & exec request prioritization
Automatically prioritizes and escalates requests from designated VIPs and executives.
24x7x365 supervision by human IT experts
Our IT experts supervise all automations 24x7 — stepping in when human judgment is required.
User experience & quality
Personalized end user communication
Communications reflect your organization’s tone and policies, while adapting to each end user’s communication style and preferences.
Configurable quality control reviews
Select specific request types, criteria, and use cases for post-action quality reviews performed by human IT experts.
Proactive health monitoring
Continuously monitors integrations and workflows to detect failures, degradation, or configuration drift.
SLA monitoring and reporting
Tracks response and resolution times against defined SLAs and provides real-time visibility into compliance.
Reporting & insights
Insights dashboard
Real-time dashboard shows request volume, automation performance, SLA compliance, and escalation trends.
Hotspot analysis
Identifies recurring friction points based on volume, response times, sentiment trends, and failure patterns.
Integrations
Native Slack & Microsoft Teams integrations
Fields requests via the messaging apps your team already uses to collaborate, like Slack or MS Teams.
ITSM platform integrations
Bi-directional integrations with major ITSM platforms including ServiceNow, Jira, Freshservice, and ManageEngine.
Identity provider integrations
Native integrations with Okta and Microsoft Entra ID for identity-driven workflows.
MDM intgrations
Native integrations for MDM providers like Jamf.
Office & productivity suite integrations
Integration with Google Workspace and Microsoft 365.
SAML 2.0 support
Supports SAML 2.0 for secure enterprise authentication and identity federation.
SSO & enterprise authentication support
Supports SSO with MFA-based authentication for organizations not using SAML.
Security & compliance
SOC 2 Type 2
Independently audited to verify the effectiveness of our security controls, covering security, availability, and data protection practices.
ISO/IEC 42001:2023
AI management system certified to international standards for responsible AI governance, risk management, transparency, and oversight.
ISO/IEC 27001
Certified information security management system (ISMS) aligned with international standards for risk management, data protection, and operational security controls.
HIPPA
Designed to support HIPAA compliance for healthcare organizations, including safeguards for protected health information (PHI).
CCPA
Supports California Consumer Privacy Act requirements, including data access, deletion, and processing transparency controls.
GDPR
Supports General Data Protection Regulation (GDPR) requirements, including data subject rights, processing transparency, and data protection safeguards.
Get a firsthand look at Fixify in action
in action
Schedule time to learn how we can automate your IT workflows to save time and scale your team to reach their full potential.