A new take on the IT help desk

it help desk.

Whip-smart tech that gets you unstuck fast and a handcrafted experience that cares how you work

Discover what we do

We plug into your tech

With Fixify, you'll IT

Our AI-assisted help desk combines smart tech with human care for ridiculously reliable outcomes.

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Fixify blends automation and human analysts to tackle IT problems

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The snapshot was so helpful. I could see where we can automate, pinpoint our biggest sticking points, and understand what’s really taking up our time.

Head of Security & IT

Hospitals & Healthcare

The snapshot report is an incredible and useful resource. It provided me with the visibility I needed to easily communicate value.

VP of Information Security & Enterprise IT

Software Development

The help desk ticket snapshot points out areas where we could automate or try to deliver a better IT experience, giving a roadmap for ways to improve.

Director of IT

Do these sound familiar?

AI automation

Everyone's expecting me to use AI to automate IT

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Helpdesk viz

I can’t get the metrics I need to optimize my help desk

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Scaling up

I need to scale up my help desk (but not my headcount)

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Choose which ticket types we take off your plate

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Identity

2FA reset
Group create
Troubleshooting
Account recovery

Collaboration

Group & list management
Calendar management
Shared resources

Software

Install app
Email setup
Request app

Hardware

Hardware management
OS troubleshooting
VM management

Understand what’s happening, then spend your time improving

spend your

Try our ticket snapshot

AI ticket categorization

Connect your ticketing system, and we’ll automatically categorize your tickets, spotting patterns and trends. See where your team spends their time. Then, choose the work you want Fixify to take on.

Performance metrics and insights

Get real-time insights into IT help desk efficiency metrics, like open requests, time to resolve, and SLA compliance so you can pinpoint issues and make data-driven improvements.

Real-time sentiment analysis

Our proprietary sentiment analysis utilizes large language models (LLMs), going beyond CSAT scores. It passively monitors a user’s emotional tone, detects mood shifts, and offers suggestions on messaging to our analysts throughout the entire interaction, so you know your end users are taken care of.

Full visibility and control

Take the guesswork out of your IT help desk. We invest time in understanding your historical and cultural nuances to tailor each playbook and workflow, ensuring our analysts and tech know exactly how to get the job done your way. See what we're doing in real time and rest assured, we’re meeting expectations for you and your users.