People should feel cared for, not “handled”

It’s time for a new approach that can scale with care.

Learn more

Our 3 new takes

In a world where AI and ML are stripping humanity and a personal touch out of everyday interactions we’re putting that tech to work so our human analysts have more time to focus on your users.

Optimized by tech, connected through humans

Our automation, AI, and ML combined with a human touch lets us focus 100% on people, connections, and quality.

Being a cultural fit matters

A new approach shouldn’t require starting over. We mindfully adapt to your environment, team, and end users to deliver an experience that stays in sync with what you’ve already built.

Metrics alone don’t tell a story

We give you handy 'ahas' and recommendations so you can anticipate problems and proactively resolve them.

Measuring results

Let’s flip the IT narrative together — turning your team from unsung heroes into the knights in shining armor that drive your business forward.

IT help desk costs

We take on as many tickets as you want and get it done for a fraction of the cost to do it in-house.

Elevate your team as heroes

We take on the reactive day-to-day requests that are pulling your team away from strategic, engaging work that truly benefits the organization.

Productivity

We prioritize the well-being of your employees and get them unstuck fast! We provide an atmosphere of care that drives up performance.

"Any time Fixify spends on level one tickets lets us actually focus on more strategic and advanced administration tasks."

Software company
VP of Information Security and IT

“We can use Fixify’s dashboards to find out where we can save time and make more time for other projects. I think it’s amazing. I want to say thank you for creating this really innovative product.”

Software company
IT Operations Manager

How we compare

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DIY
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MSP
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Cost, value & focus
Implementation time
Days/Weeks
Months
Months
Cost-effective
Maybe
100% focused on IT help desk
Maybe
Approach
100% focused on end-user satisfaction
Incrementally take on your IT help desk tickets
Full visibility into end-to-end ticket management
Maybe
Includes human analysts
Who manages the people
Fixify
You
Outsourcer
Integrates with your existing ticketing system
Maybe
Conversational interface through tools like Slack and Teams
Maybe
Maybe
Native AI-powered automation
Maybe
Ability to customize service
Communication tailored to each end-user
Maybe
Customizable workflows
Maybe
Customizable request priority
Maybe
IT help desk insights and analysis
Proactive health monitoring
Maybe
Maybe
Automatic ticket categorization
Maybe
Maybe
Passive sentiment analysis
Real-time mood insights (proprietary)
Maybe
Unlikely
Native dashboards with real-time insights and historical data
Maybe
SLA monitoring
Yes with configurable SLA limits
Maybe
Maybe
IT optimization recommendations
Yes based on ticket data and categorization
Maybe
Maybe

Get a firsthand look at our IT help desk in action

in action

Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.

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