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Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.

IT Help Benchmark Report

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Suggest-a-Playbook: Unlocking the right guidance at the right time

Every second counts on the help desk. Fixify’s Suggest-a-Playbook surfaces the right guidance in real time — so IT analysts spend less time searching, more time solving, and every ticket moves faster.

IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders

Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel

Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about

Artificial intelligence help desk: Is the hype real or just smoke and mirrors?

AI in ITSM: The honest challenges Fixify has seen

Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

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