People should feel cared for, not “handled”

It’s time to see how AI + humans deliver support you can trust.

Learn more

Our 3 new takes

takes

Old-school managed service or new-school AI tool? We believe you deserve the best of both. Our smart tech does the heavy lifting, so our analysts can focus on what matters most – your users.

We use AI with a human touch

Our AI automation enables our analysts to work with speed and efficiency, while keeping every interaction thoughtful.

We make your workflows buzz

You already have a way of working, we won’t change it. We tailor experiences to fit your processes, team, and users — friction-free.

We tell the story in your data

SLAs and CSAT can raise more questions. We give you full ticket visibility, so you always know what’s happening and why.

Results everyone will love

Results

Let’s flip the IT narrative together — turning your team into the heroes who drive your business forward.

IT help desk costs

We tackle 75% of your workload — for a fraction of the cost of doing it in-house. (CFO-approved!)

Elevate your team as heroes

We take on the reactive day-to-day requests, resolving tickets your way, so your team can move on to bigger projects.

Efficiency

We help you support 5x more end users, without growing your help desk, getting them unstuck and back to work in a blink.

Hi, we're Fixify
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Read the full story
The snapshot was so helpful. I could see where we can automate, pinpoint our biggest sticking points, and understand what’s really taking up our time.
Head of Security & IT
Hospitals & Healthcare
The snapshot report is an incredible and useful resource. It provided me with the visibility I needed to easily communicate value.
VP of Information Security & Enterprise IT
Software Development
The help desk ticket snapshot points out areas where we could automate or try to deliver a better IT experience, giving a roadmap for ways to improve.
Director of IT
 Director of IT

How we compare

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AI automation tools
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MSP
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Cost, value & focus
Implementation time
Days/Weeks
Weeks/Months
Months
Cost-effectiveness
Maybe
100% focused on IT help desk
Maybe
AI & automation capabilities
Automatic ticket categorization & routing
Maybe
Maybe
Automated playbook generation
Using your processes & team knowledge
Maybe
Automatic triage and context gathering
Intelligent workflow automation
Maybe
Sentiment analysis for all tickets
Real-time mood insights (proprietary)
Maybe
Maybe
Automatic ticket summaries
Maybe
Maybe
Real-time communication by real humans (not AI)
Maybe
Who builds the AI automations
Fixify
You
N/A
Metrics, visibility & SLAs
Native dashboards with real-time insights and historical data
Maybe
Proactive health monitoring
Maybe
SLA monitoring
Maybe
Approach
Includes human analysts
Integrates with your existing ticketing system
Maybe
You choose which tickets we work
100% focused on end-user satisfaction
Conversational interface through tools like Slack and Teams
Maybe
Maybe
Ability to customize service
Communication tailored to each end-user
Maybe
Customizable workflows
Maybe
Maybe
Customizable request priority
Maybe
Maybe

Get a firsthand look at our IT help desk in action

in action

Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.

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