People should feel cared for, not “handled”

It’s time to see how AI + humans deliver support you can trust.

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Our 3 new takes

In a world where AI and ML are stripping humanity and a personal touch out of everyday interactions we’re putting that tech to work so our human analysts have more time to focus on your users.

Optimized by tech, connected through humans

Our automation, AI, and ML combined with a human touch lets us focus 100% on people, connections, and quality.

Being a cultural fit matters

A new approach shouldn’t require starting over. We mindfully adapt to your environment, team, and end users to deliver an experience that stays in sync with what you’ve already built.

Metrics alone don’t tell a story

We give you handy 'ahas' and recommendations so you can anticipate problems and proactively resolve them.

Measuring results

Let’s flip the IT narrative together — turning your team from unsung heroes into the knights in shining armor that drive your business forward.

IT help desk costs

We take on as many tickets as you want and get it done for a fraction of the cost to do it in-house.

Elevate your team as heroes

We take on the reactive day-to-day requests that are pulling your team away from strategic, engaging work that truly benefits the organization.

Productivity

We prioritize the well-being of your employees and get them unstuck fast! We provide an atmosphere of care that drives up performance.

"Any time Fixify spends on level one tickets lets us actually focus on more strategic and advanced administration tasks."

Software company
VP of Information Security and IT

“We can use Fixify’s dashboards to find out where we can save time and make more time for other projects. I think it’s amazing. I want to say thank you for creating this really innovative product.”

Software company
IT Operations Manager

How we compare

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AI automation tools
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MSP
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Cost, value & focus
Implementation time
Days/Weeks
Weeks/Months
Months
Cost-effectiveness
Maybe
100% focused on IT help desk
Maybe
AI & automation capabilities
Automatic ticket categorization & routing
Maybe
Maybe
Automated playbook generation
Using your processes & team knowledge
Maybe
Automatic triage and context gathering
Intelligent workflow automation
Maybe
Sentiment analysis for all tickets
Real-time mood insights (proprietary)
Maybe
Maybe
Automatic ticket summaries
Maybe
Maybe
Real-time communication by real humans (not AI)
Maybe
Who builds the AI automations
Fixify
You
N/A
Metrics, visibility & SLAs
Native dashboards with real-time insights and historical data
Maybe
Proactive health monitoring
Maybe
SLA monitoring
Maybe
Approach
Includes human analysts
Integrates with your existing ticketing system
Maybe
You choose which tickets we work
100% focused on end-user satisfaction
Conversational interface through tools like Slack and Teams
Maybe
Maybe
Ability to customize service
Communication tailored to each end-user
Maybe
Customizable workflows
Maybe
Maybe
Customizable request priority
Maybe
Maybe

Get a firsthand look at our IT help desk in action

in action

Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.

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