Get 100% visibility with help desk analysis
3 common questions IT teams wish they had the answers to
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Where are my IT ticket trouble spots?
Where can I work smarter, not harder?
Where can I lighten the ticket load?
Every IT ticket, every detail, any time you need it
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Our AI and automation tech turns your tickets into insights so you can spot trends, fix issues, and stay a step ahead.
What you get
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Speed is just one piece of the puzzle. We break down your tickets by category, user sentiment, and more to paint the full picture.
BYO ticketing system
You bring the ticketing system — we unpack what’s really going on
BYO ticketing system
No need to start from scratch! We integrate with your ticketing system and get to work delivering rich help desk analysis and IT insights without disrupting your workflow. We’ll dig through 90 days of ticket data, show you exactly what’s happening, where to start and keep surfacing insights as we go.
Intelligent ticket categorization
Spot where you're spending time — and where you can reclaim it
Intelligent ticket categorization
Our tech combines built-in rules and AI to automatically categorize incoming tickets into 40 use cases — including custom ones you define. See which tickets drain your time and which keep users smiling (or fuming).
Insights dashboard
Clarity on everything from SLAs to user sentiment
Insights dashboard
One click gives you the metrics you need to track time to respond, time to resolve, user sentiment, and more. See every ticket we touch and show leadership that the job’s not just getting done fast, it’s getting done right.
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Sentiment analysis
Measure the mood behind every ticket, from sighs to smiles
Sentiment analysis
Wish you had a higher CSAT response rate? Or a way to measure user experience at all? Our proprietary sentiment analysis gives you 100% coverage, using large language models (LLMs) to passively track user emotions, detect mood shifts, and uncover what drives happiness (or frustration).
Performance metrics
Stay in compliance with your SLAs
Performance metrics
Like it or not, someone’s going to ask about performance metrics. We’ve got you covered. You’ll get real-time insights into open requests, response & resolution times, and SLA compliance so you always have answers at your fingertips.
Automated ticket summaries
Get a quick easy-to-read view into any ticket
Automated ticket summaries
Automated ticket summarization gives you a quick rundown of each ticket’s state and history, so you'll know what’s going on (and why) for any ticket at any time.
Real-time ticket notifications & chat
Keep your users in the loop at all times
Real-time ticket notifications & chat
We work where your users work — Slack and Teams. They’ll never have to wonder ‘What’s going on?’ because our analysts keep them in the know each step of the way.
Why choose Fixify
More than metrics
We give you data-driven insights
We go beyond basic metrics — delivering handy ‘aha!’ moments and insights, so you can catch hotspots, anticipate issues, and keep them from turning into the next ticket surge.
More time to improve
We take on 75% of your work and give you a 5x boost in your help desk capacity
Our AI automation + analysts can help with 75% of your work so one help desk person can serve 5x the # of users. Use the time you save to get moving on projects that grow the business.
Viz for everyone
We make sure you and your users see everything clearly
We don’t just give you the insights to improve your help desk. We also keep your users in the loop every step of the way as we resolve their IT issues.
FAQ
Can you give me examples of help desk analysis Fixify provides?
Fixify provides rich insights into your help desk data, including ticket categorization, user sentiment, response and resolution times, and SLA compliance. For example, we can show you which types of tickets are taking up most of your team’s time, track how users are feeling based on ticket responses, and identify where your team is hitting bottlenecks.
How does Fixify’s help desk analysis improve IT efficiency?
Our help desk analysis helps you pinpoint inefficiencies by breaking down ticket data and surfacing key insights. We show you where time is being spent, which areas can be automated, and diagnose the root cause that — once addressed — can reduce workload and improve outcomes. This translates into faster resolution time, improved processes, and less time wasted on repetitive tasks.
Does Fixify work with my existing ticketing system?
Yes, Fixify integrates with your existing ticketing system — whether that’s Jira, ServiceNow, or another platform. We plug into your workflow, analyze your ticket data, and start delivering insights right away without requiring any changes to your current setup.
Can Fixify help us measure IT performance and customer satisfaction (CSAT)?
Absolutely! Our insights dashboard tracks key IT performance metrics like response and resolution times, SLA compliance, and more. We also provide sentiment analysis to gauge user satisfaction, giving you 100% visibility into both IT performance and how users feel about the support they’re receiving
How quickly can we see results with Fixify?
You’ll start seeing actionable insights within days of integrating Fixify into your help desk. We analyze 90 days of past ticket data to give you a clear picture right from the start, and as we continue to work with your system, we’ll surface ongoing insights to help you improve IT efficiency and user satisfaction over time.
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our IT help deskin action
Book time with us to learn how we can help tackle the daily grind so you can take care of the big picture.