Smarter help desk outsourcing with AI automation
3 common questions IT teams have about help desk outsourcing
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How can I ensure outsourcing the help desk will deliver great end-user experiences?
Will I be able to use my existing tools and workflows if I outsource my help desk?
How will I know my IT issues are being resolved the right way?
Because your help desk could use more hands
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Our IT help desk outsourcing combines AI automation and human expertise to deliver tailored experiences that fit your organization.
What you get
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Most outsourced help desks feel like a black box. We keep you in control and in the know — so you don't have to trade quality for cost savings.
AI-powered help desk automation
Offload 75% of your workload and resolve 5x more tickets
AI-powered help desk automation
Our AI automation is built to tackle any ticket volume, helping our analysts gather context, diagnose root cause, and resolve everything from quick app provisioning to employee onboarding.
Full visibility & control
Always know how it’s going
Full visibility & control
Get full BTS visibility into every interaction, with complete control over which tickets we take on. Our shared platform shows you exactly where each ticket stands — and lets you jump in whenever you want.
BYO tech & processes
We work in your ticketingsystem, your way
BYO tech & processes
We plug into your ticketing system, messaging tools, and processes in no time. Then we support your team exactly the way you do and deliver experiences your users expect.
Performance metrics & insights
Stay in compliance with your SLAs and spot opportunities to improve
Performance metrics & insights
With just one click, get the metrics you need – track response times, resolution times, user sentiment, and more. Easily uncover trends and hot spots to identify areas for improvement.
Multi-timezone support
Support your users from London sunrises to LA sunsets
Multi-timezone support
Our analysts are on deck Monday–Friday, 3 AM to 9 PM ET (8 AM to 2 AM GMT) — that’s 9-to-5 coverage across GMT, EST, and PST! We’re here to tackle tickets before your day even starts and support your users, no matter where they roam.
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Personalized support
We work where your end users work
Personalized support
We eliminate interruptions by supporting your end users directly in the tools they already use — Slack and Teams. Our AI gathers context, so our analysts can deliver personalized, VIP-level support in every interaction.
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Sentiment analysis
Never wonder how your endusers are feeling again
Sentiment analysis
We use large language models (LLMs) to detect end user tone, helping you understand CSAT scores and proactively engage users — before they even fill out a survey.
Why choose Fixify
More control
We’re built to work with your tech and workflows
One size rarely fits all. That’s why we tailor every experience and give you full visibility — so you can see we’re not just the work getting done, we’re getting it done right.
Less to manage
We bring IT and AI expertise
Need help getting started? We bring the IT and AI expertise, identifying what to automate and building the playbooks for you, so you can focus on growing your business.
Predictable costs
We scale your help desk for less
IT budgets are tight – do more with what you’ve got. Fixify helps you to scale your help desk at just a ¼ of the cost of doing it yourself – no hidden costs.
FAQ
How do Fixify’s help desk outsourcing services improve my team’s efficiency?
Fixify’s AI-assisted help desk services combine smart tech with human care to take 75% of tickets off your plate. We use intelligent ticket categorization, smart triage, and context gathering to 5x your help desk capacity, without adding headcount.
Does Fixify easily integrate with our existing IT systems?
You bet! Fixify plugs into all of the major help desk ticketing systems, messaging tools, and workflows (including Jira, Freshservice, HappyFox, ServiceNow, and ManageEngine).
How does Fixify ensure a high-quality experience for our customers?
We carefully blend AI’s precision with human expertise and oversight. When a ticket is routed to Fixify, one of our analysts hops right on it and reaches out to your users through the messaging tool they’re already using, like Slack or Teams. We personalize each interaction, and keep your users in the loop until the problem is resolved.
What types of help desk tickets can you handle?
Fixify handles a broad range of IT issues, including identity, collaboration, software, and hardware tickets. From straightforward 2FA resets to tricky troubleshooting and system errors, Fixify ensures each issue is resolved quickly and accurately.
How much does Fixify cost?
Our simple and transparent pricing model is based on the amount of employees in your organization. Take a look at our pricing page for a clear breakdown of costs, and what you get in return.
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Get a firsthand look atour IT help deskin action
Book time with us to learn how we can help tackle the daily grind so you can take care of the big picture.