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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Automation and AI
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Cool tech
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Cool tech
IT Professionals Day & the long arc of history
Molly Small
September 17, 2024
IT Professionals Day & the long arc of history
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IT help desk best practices
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Metrics and insights
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
Cool tech
Cool tech
Cybersecurity
Cybersecurity
Automation and AI
Automation and AI
Metrics and insights
Metrics and insights
IT help desk best practices
IT help desk best practices
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