MSP alternatives for help desk support
3 common questions IT teams ask when replacing their MSP
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How do I know you’re solving problems, not just shuffling tickets?
Will you play nice with our tools and workflows?
Will this keep up with the business without draining my IT budget?
Speedy help desk automation, with the control and visibility your organization deserves
Our MSP alternatives for help desk support uses AI and automation tech for speed and efficiency, while our analysts add the human touch for personalized experiences that match the way you work.
What you get
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Most outsourced help desks feel like a black box. We keep you in control and in the know — so you don't have to trade quality for cost savings.No more guessing what’s happening with your IT tickets. You get a front-row seat to everything we’re doing — and can jump in anytime.
Full visibility & control
Offload 75% of your work while still calling the shots.
AI-powered help desk automation
Our AI automation is built to tackle any ticket volume, helping our analysts gather context, diagnose root cause, and resolve everything from quick app provisioning to employee onboarding.
BYO tech & processes
We work with your ticketing system, your way.
Full visibility & control
Get full BTS visibility into every interaction, with complete control over which tickets we take on. Our shared platform shows you exactly where each ticket stands — and lets you jump in whenever you want.
AI-powered help desk automation
Support 5x more users —without adding headcount.
BYO tech & processes
We plug into your ticketing system, messaging tools, and processes in no time. Then we support your team exactly the way you do and deliver experiences your users expect.
Performance metrics & insights
SLAs skim the surface. We uncover the real story in your ticket data.
Performance metrics & insights
With just one click, get the metrics you need – track response times, resolution times, user sentiment, and more. Easily uncover trends and hot spots to identify areas for improvement.
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Sentiment analysis
We don’t guess how it went —we measure every interaction.
Multi-timezone support
Our analysts are on deck Monday–Friday, 3 AM to 9 PM ET (8 AM to 2 AM GMT) — that’s 9-to-5 coverage across GMT, EST, and PST! We’re here to tackle tickets before your day even starts and support your users, no matter where they roam.
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Personalized support
We work where your end users work.
Personalized support
We eliminate interruptions by supporting your end users directly in the tools they already use — Slack and Teams. Our AI gathers context, so our analysts can deliver personalized, VIP-level support in every interaction.
Multi-timezone support
Support your users from London sunrises to LA sunsets
Sentiment analysis
We use large language models (LLMs) to detect end user tone, helping you understand CSAT scores and proactively engage users — before they even fill out a survey.
Why choose Fixify
More reliable
We tackle 75% of your work and keep you in the loop
No more secrets, just full transparency. You choose the ticket types we tackle and how we do it, so you always know it’s done right.
Smarter tech
We give you a 5x boost in your help desk capacity
Humans are great – but not when speed, accuracy, and cost matter. Our AI and automation do the heavy lifting, supporting 5x more users without driving up costs.
Happier users
We’re 100% focused on five-star experiences
Get your users to love your help desk again. Our MSP alternatives deliver real solutions to their IT issues — every time.
FAQ
How do Fixify’s help desk outsourcing services improve my team’s efficiency?
Fixify’s AI-assisted help desk services combine smart tech with human care to take 75% of tickets off your plate. We use intelligent ticket categorization, smart triage, and context gathering to 5x your help desk capacity, without adding headcount.
Does Fixify easily integrate with our existing IT systems?
You bet! Fixify plugs into all of the major help desk ticketing systems, messaging tools, and workflows (including Jira, Freshservice, HappyFox, ServiceNow, and ManageEngine).
How does Fixify ensure a high-quality experience for our customers?
We carefully blend AI’s precision with human expertise and oversight. When a ticket is routed to Fixify, one of our analysts hops right on it and reaches out to your users through the messaging tool they’re already using, like Slack or Teams. We personalize each interaction, and keep your users in the loop until the problem is resolved.
What types of help desk tickets can you handle?
Fixify handles a broad range of IT issues, including identity, collaboration, software, and hardware tickets. From straightforward 2FA resets to tricky troubleshooting and system errors, Fixify ensures each issue is resolved quickly and accurately.
How much does Fixify cost?
Our simple and transparent pricing model is based on the amount of employees in your organization. Take a look at our pricing page for a clear breakdown of costs, and what you get in return.
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Get a firsthand look atour IT help deskin action
Book time with us to learn how we can help tackle the daily grind so you can take care of the big picture.