Best AI tools for business and IT teams

Let’s be real: nobody got into IT to reset passwords all day.

But as your company grows and adds more apps, tools, and platforms, the list of daily tasks mushrooms fast — provisioning accounts, routing support requests, sifting through dashboards of data. Suddenly, your team’s doing a whole lot of work that feels … well, not exactly strategic.

That’s where AI should help. And sometimes it really does — like when AI catches a suspicious login attempt at 2:14 a.m. or autofills a sales dashboard that would’ve taken hours to build manually. But for every time-saving win, there’s another tool that overpromises and underdelivers (or needs so much babysitting it creates more work than it solves).

The good news? The best AI tools for business don’t just automate. They collaborate. They plug into your team’s existing workflows, clear the repetitive stuff off their plates, and turn scattered customer data into actual insight.

The tricky part? Figuring out which ones are worth your time.

So let’s break it down — from IT support and cybersecurity to data analysis and workflow automation — here are the top AI-powered platforms we think deserve a spot in your tech stack.

10 cool AI tools that power IT and business growth

AI tools run the gamut. ​​Some AI tools act like assistants. Others feel like full-on team members. Here’s what we recommend for IT and business teams looking to scale up without burning out.

AI-powered IT help desk automation: Make space for bigger projects

The IT help desk is ground zero for repetitive support requests — and a prime place for AI to make an impact. As you consider solutions with AI-powered features it’s also helpful to benchmark your current process against similar orgs.

When it comes to clearing bandwidth for human-centric tasks, two leading players come to mind:

• Fixify: Fixify handles 75% of Tier 1 and Tier 2 tickets — including password resets, onboarding requests, and more complex troubleshooting — so your team can focus on strategic projects, not firefighting. One thing that’s unique is that Fixify keeps a human in the loop — deftly blending brainpower with AI-driven automation. This ensures high-quality service while also turning tickets into insights to fuel future learning.
  
  
• Moveworks: One of the top chatbot options, Moveworks helps answer basic user questions, prioritize tickets, and escalate issues. Versatility is its calling card. It handles a wide range of internal use cases. With that versatility comes some management overhead. MoveWorks does require that IT teams keep an eye on it to ensure quality output. It can sometimes struggle with timely escalation. One important note: in March 2025 ServiceNow announced that it was acquiring MoveWorks.

AI for cyber security: Spot threats when they start

There are no air raid sirens for cyber attacks. At this point it’s a cliche but it’s harder and harder to defend against new cyber threats. And with the average data breach cost approaching $9.36 million in 2024, cybersecurity remains top of mind for IT teams. Artificial intelligence promises to help by spotting anomalies that signature-based tools can miss.

To level up your cybersecurity armor, consider:

• Darktrace: By self-learning your “normal” network behavior, Darktrace relentlessly scans for suspicious anomalies. When it detects trouble, Darktrace can take action by isolating risky devices or severing connections that attackers are using. And it doesn’t disrupt your wider network so you can avoid sudden outages.
  
  
• Crowdstrike Falcon: Crowdstrike deploys AI-powered “sentinels” to protect laptops, phones, servers — all those tasty endpoints attackers love to infiltrate. In addition to real-time detection that guards against unauthorized entry, when Crowdstrike identifies suspicious behavior it has a rich set of features that allow IT teams to investigate and respond to attacks. 

You might also consider a proactive approach: use AI-driven vulnerability scanning to spot unlocked back doors before hackers do.

As more and more attackers use AI to hone their own tools and tactics it’s becoming critical for companies to use AI to defend themselves. These are two great tools that can help.

AI for data analytics: Make smarter decisions faster

If there’s one area that computers (and AI) shines bright it’s analyzing customer data and surfacing insights.  If your team is drowning in spreadsheets, these tools are for you:

• IBM Watson Analytics: A cloud-based tool, Watson Analytics, helps you visualize data and make better decisions. It also offers features like natural language query and predictive modeling. Some non-techy users may struggle with its steep learning curve, however.
• Google Cloud AI: An excellent tool for users who want a simple method to glean insight from mammoth datasets. Given its OG status in the search engine game and impressive cloud architecture, Google Cloud AI offers user-friendly tools to help businesses analyze massive datasets.

The old adage states, “The only sure things in life are death and taxes.” 

It’s time to add data to that list. Stay ahead of the tsunami by incorporating AI tools to help your team make sense of the rapidly rising data pool. From marketing to IT to finance, AI-driven data analysis tools unlock clarity in chaos.

AI for customer support: Keep users happy and smiling

Customers want answers — fast. Happy customers never go out of style. To keep them that way, these tools offer AI-powered features that support your service teams, not sideline them:

• Intercom AI: Intercom incorporates three components that help you elevate the customer experience. Its AI Agent function provides instant answers to basic customer questions, its Copilot feature supports human agents during the resolution process, and its AI Analyst gleans valuable insight for team leaders.
• Drift AI: Sales teams could use a little love, too, right? Drift AI engages website visitors in realistic conversation and acts as an automatic lead qualifier. A website visit indicates some level of interest. Drift AI helps fan that initial curiosity and appropriately route prospects.

A happy customer base requires cultivation and care. Whether you’re helping customers or capturing leads, AI can amplify the human touch — not replace it.

AI for workflow automation: Free up your team’s time

Automating workflow and AI? Let’s just say they go together like PB&J. 

If you’re looking to win back your team’s time, consider exploring:

• UiPath: Remove the time-suck factor from routine office tasks by turning to UiPath. Adept at functions ranging from HR to accounting, UiPath employs robotic process automation to streamline workflow, ensuring only bona fide human work finds its way to your team’s to-do list.
• Zapier AI: Does your team rely on a smorgasbord of apps and platforms? Zapier AI is great for automating workflows across diverse systems. It also comes equipped with a host of pre-set actions (think: “send a Slack message” or “create a calendar event”).

These AI-powered platforms don’t just boost productivity — they protect your team’s brainspace for more creative, high-impact work. Who knows what kind of ideas your team may generate with all that newly liberated brainpower?

Choosing the right AI tool: What really matters?

AI isn’t magic. It’s a tool — and like any tool, it works best when applied with purpose.

As you consider different AI-powered platforms here are some considerations to keep in mind: 

• Identify bottlenecks: Where is your team overwhelmed? Repetitive tickets? Data overload? Security alerts? Start where the pain is loudest. Also think about what roles it’s toughest to find or retain staff to solve those time-guzzling problems? The answer offers an ideal starting point for boosting IT efficiency.
• Prioritize easy integration:  Look for AI tools that plug into your existing tech stack. Your existing apps hold the data AI tools feed on and they run the processes AI promises to automate. So, choose AI solutions that readily pair with your current infrastructure and make them work harder for you.
• Ensure scalability: The best AI tools for business should grow along with you. Choose platforms that can flex as your needs and workloads evolve. When choosing AI tools, consider how much setup and maintenance they require and how much work they’ll be to maintain as your processes evolve and you add new apps.
• Gain insight: We all have that super-smart friend. The one we turn to for a second perspective. AI should tell you why things happen, not just what happened. Look for tools with built-in analytics, sentiment tracking, or pattern detection.  

As a general rule, keep a laser focus on your team’s capacity issues. Whenever you see things slowing down, ask yourself how AI could take work off their plate.

Ready to scale your IT operations with AI?

For decades, the conversation around artificial intelligence has focused on automation. As the field has expanded, so have AI’s offerings. 

No longer restricted to routine processes, AI now offers proactive threat protection, customer service, and sales support. 

The best AI tools for business aren’t gimmicks. They’re partners. They help you automate what doesn’t need a human and elevate what does — incidentally, the precise goals we strive for at Fixify.

But don’t take our word for it. See Fixify in action — book a demo today!