Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
Agentic AI can’t do it alone: the power of people-in-the-loop service models
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Perspectives
A founder’s take: Navigating building products in the new generative AI world
Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
IT 101
What is an enterprise help desk? Features and benefits
Molly Small
March 20, 2025
What is an enterprise help desk? Features and benefits
IT 101
Measuring IT performance with IT KPI metrics
Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics
IT 101
What Is an IT help desk? How It supports IT operations
Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations
IT 101
What is a help desk? Definition, functions, and best practices
Molly Small
March 13, 2025
What is a help desk? Definition, functions, and best practices
IT 101
What Is ITSM? A complete guide to IT service management
Molly Small
March 13, 2025
What Is ITSM? A complete guide to IT service management
Fixify innovations
Introducing Fixify’s Integration Hub
Peter Silberman
March 13, 2025
Introducing Fixify’s Integration Hub
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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