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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
Agentic AI can’t do it alone: the power of people-in-the-loop service models

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Perspectives
What tacos taught me about process optimization
June 13, 2024
What tacos taught me about process optimization

Perspectives
What’s happiness got to do with IT? Probably a lot more than you think
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
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Perspectives
Cybersecurity is a wicked learning environment
May 3, 2024
Cybersecurity is a wicked learning environment

Perspectives
Here’s why startups need to think about security from the beginning
April 15, 2024
Here’s why startups need to think about security from the beginning

IT help desk best practices
The art of choosing tech for your startup: Build, buy, or use open source
March 26, 2024
The art of choosing tech for your startup: Build, buy, or use open source

Perspectives
Navigate the startup tornado: A guide to crafting effective job descriptions
January 30, 2024
Navigate the startup tornado: A guide to crafting effective job descriptions

Perspectives
A founder’s take: Navigating building products in the new generative AI world
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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