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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Perspectives
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
Perspectives
What’s happiness got to do with IT? Probably a lot more than you think
Matt Peters
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
.avif)
Perspectives
Cybersecurity is a wicked learning environment
Peter Silberman
May 3, 2024
Cybersecurity is a wicked learning environment
Perspectives
Here’s why startups need to think about security from the beginning
Peter Silberman
April 15, 2024
Here’s why startups need to think about security from the beginning
IT help desk best practices
The art of choosing tech for your startup: Build, buy, or use open source
Peter Silberman
March 26, 2024
The art of choosing tech for your startup: Build, buy, or use open source
Perspectives
Navigate the startup tornado: A guide to crafting effective job descriptions
Peter Silberman
January 30, 2024
Navigate the startup tornado: A guide to crafting effective job descriptions
IT 101
5 IT improvement ideas [featuring automation]
Molly Small
March 27, 2025
5 IT improvement ideas [featuring automation]
Perspectives
The cost of bad salsa (and other quality lessons)
Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Metrics & insights
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
Michael Evans
March 25, 2025
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
IT 101
What is a Help Desk Technician's role?
Molly Small
March 20, 2025
What is a Help Desk Technician's role?
IT 101
What is IT change management? A beginner’s guide to help desk automation
Molly Small
March 20, 2025
What is IT change management? A beginner’s guide to help desk automation
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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