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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
Agentic AI can’t do it alone: the power of people-in-the-loop service models
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Perspectives
A founder’s take: Navigating building products in the new generative AI world
Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
IT 101
5 IT improvement ideas [featuring automation]
Molly Small
March 27, 2025
5 IT improvement ideas [featuring automation]
Perspectives
The cost of bad salsa (and other quality lessons)
Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Metrics & insights
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
Michael Evans
March 25, 2025
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
IT 101
What is a Help Desk Technician's role?
Molly Small
March 20, 2025
What is a Help Desk Technician's role?
IT 101
What is IT change management? A beginner’s guide to help desk automation
Molly Small
March 20, 2025
What is IT change management? A beginner’s guide to help desk automation
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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