Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
Agentic AI can’t do it alone: the power of people-in-the-loop service models
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IT help desk best practices
A 4-step model for using AI and automation tools to boost IT efficiency
Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Fixify innovations
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Perspectives
IT Professionals Day & the long arc of history
Molly Small
September 17, 2024
IT Professionals Day & the long arc of history
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Metrics & insights
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
IT 101
What are the steps in sentiment analysis? A guide to understanding text-based insights
Molly Small
April 18, 2025
What are the steps in sentiment analysis? A guide to understanding text-based insights
IT 101
What is an IT support team structure? Roles and responsibilities explained
Molly Small
April 18, 2025
What is an IT support team structure? Roles and responsibilities explained
IT 101
What is service desk software? Features, benefits, and use cases
Molly Small
April 17, 2025
What is service desk software? Features, benefits, and use cases
IT 101
What is agentic AI? Understanding its role in decision-making and IT automation
Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
IT 101
What is CSAT? Understanding customer satisfaction scores in IT support
Molly Small
April 17, 2025
What is CSAT? Understanding customer satisfaction scores in IT support
IT 101
Pros and cons of outsourcing IT support: Is it right for your business?
Molly Small
April 17, 2025
Pros and cons of outsourcing IT support: Is it right for your business?
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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