A new take
on the IT help desk
Whip-smart tech that gets you unstuck fast and a handcrafted experience that cares how you work.
With Fixify, you'll IT
3 problems we solve for you
Get metrics that show your team's value
Get your team working on bigger projects
Scale your IT help desk + stretch your budget
Choose which ticket types we take off your plate
- 2FA reset
- Group create
- Troubleshooting
- Account recovery
- Group & list management
- Calendar management
- Shared resources
- Install app
- Email setup
- Request app
- Hardware management
- OS troubleshooting
- VM management
Understand what’s happening, then spend your time improving
Automated ticket categorization
Connect your ticketing system, and we’ll automatically categorize your tickets, spotting patterns and trends. See where your team spends their time. Then, choose the work you want Fixify to take on.
Performance metrics and insights
Get real-time insights into IT help desk efficiency metrics, like open requests, time to resolve, and SLA compliance so you can pinpoint issues and make data-driven improvements.
Real-time sentiment analysis
Our proprietary sentiment analysis passively monitors a user’s emotional tone, detects mood shifts, and offers suggestions on messaging to our analysts throughout the entire interaction, so you know your end users are taken care of.
Full visibility and control
You see what our analysts see and have the control to tailor how we use the playbooks, workflows, and documentation you’ve already built. Monitor our work at any time to confirm we’re following your processes and meeting your end users' expectations.
Check out how you compare to companies like yours
We analyze staffing ratios, ticket volume & distribution, and response times. Plus, you get tips to optimize your own IT help desk.
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Get a firsthand look at our IT help desk in action
Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.