The IT help desk you've always wished for.

Personal connections, optimized by AI & automation untangle your tickets crazy fast

new take

Discover what we do

We plug into your tech

With Fixify, you'll IT

Our AI-assisted help desk combines smart tech with human care for ridiculously reliable outcomes.

Watch overview

"Any time Fixify spends on level one tickets lets us actually focus on more strategic and advanced administration tasks."

Software company

VP of Information Security and IT

“We can use Fixify’s dashboards to find out where we can save time and make more time for other projects. I think it’s amazing. I want to say thank you for creating this really innovative product.”

Software company

IT Operations Manager

Do these sound familiar?

AI automation

Everyone's expecting me to use AI to automate IT

Helpdesk viz

I can’t get the metrics I need to optimize my help desk

Scaling up

I need to scale up my help desk (but not my headcount)

Choose which ticket types we take off your plate

Learn more

Identity

2FA reset
Group create
Troubleshooting
Account recovery

Collaboration

Group & list management
Calendar management
Shared resources

Software

Install app
Email setup
Request app

Hardware

Hardware management
OS troubleshooting
VM management

Understand what’s happening, then spend your time improving

spend your

Try our ticket snapshot

AI ticket categorization

Connect your ticketing system, and we’ll automatically categorize your tickets, spotting patterns and trends. See where your team spends their time. Then, choose the work you want Fixify to take on.

Performance metrics and insights

Get real-time insights into IT help desk efficiency metrics, like open requests, time to resolve, and SLA compliance so you can pinpoint issues and make data-driven improvements.

Real-time sentiment analysis

Our proprietary sentiment analysis utilizes large language models (LLMs), going beyond CSAT scores. It passively monitors a user’s emotional tone, detects mood shifts, and offers suggestions on messaging to our analysts throughout the entire interaction, so you know your end users are taken care of.

Full visibility and control

Take the guesswork out of your IT help desk. We invest time in understanding your historical and cultural nuances to tailor each playbook and workflow, ensuring our analysts and tech know exactly how to get the job done your way. See what we're doing in real time and rest assured, we’re meeting expectations for you and your users.