Redefining the IT help desk for the AI era

it help desk.

People aren’t a bug to be engineered out. They’re a feature we’ve designed in.

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With Fixify, you'll   IT

Our AI-assisted help desk combines smart tech with human care for ridiculously reliable outcomes.

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Do these sound familiar?

AI automation

Everyone's expecting me to use AI to automate IT

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Helpdesk viz

I can’t get the metrics I need to optimize my help desk

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Scaling up

I need to scale up my help desk (but not my headcount)

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See how Fixify makes help desks hum

Take the tour and see how we keep IT support running smoothly, start to finish.

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TechCrunch brand
Fixify blends automation and human analysts to tackle IT problems
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The snapshot was so helpful. I could see where we can automate, pinpoint our biggest sticking points, and understand what’s really taking up our time.
Head of Security & IT
Hospitals & Healthcare
The snapshot report is an incredible and useful resource. It provided me with the visibility I needed to easily communicate value.
VP of Information Security & Enterprise IT
Software Development
The help desk ticket snapshot points out areas where we could automate or try to deliver a better IT experience, giving a roadmap for ways to improve.
Director of IT
Director of IT

Choose which ticket types we take off your plate

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Identity
  • 2FA reset
  • Group create
  • Troubleshooting
  • Account recovery
Collaboration
  • Group & list management
  • Calendar management
  • Shared resources
Software
  • Install app
  • Email setup
  • Request app
Hardware
  • Hardware management
  • OS troubleshooting
  • VM management

Understand what’s happening, then spend your time improving

spend your
Try our ticket snapshot

AI ticket categorization

Connect your ticketing system, and we’ll automatically categorize your tickets, spotting patterns and trends. See where your team spends their time. Then, choose the work you want Fixify to take on.

Performance metrics and insights

Get real-time insights into IT help desk efficiency metrics, like open requests, time to resolve, and SLA compliance so you can pinpoint issues and make data-driven improvements.

Real-time sentiment analysis

Our proprietary sentiment analysis utilizes large language models (LLMs), going beyond CSAT scores. It passively monitors a user’s emotional tone, detects mood shifts, and offers suggestions on messaging to our analysts throughout the entire interaction, so you know your end users are taken care of.

Full visibility and control

Take the guesswork out of your IT help desk. We invest time in understanding your historical and cultural nuances to tailor each playbook and workflow, ensuring our analysts and tech know exactly how to get the job done your way. See what we're doing in real time and rest assured, we’re meeting expectations for you and your users.

TechCrunch brand
Fixify blends automation and human analysts to tackle IT problems
Learn more
“Any time Fixify spends on level one tickets lets us actually focus on more strategic and advanced administration tasks.”

VP of Info Sec & IT
Software company
“We can use Fixify’s dashboards to find out where we can save time and make more time for other projects. I think it’s amazing.”
IT Operations Manager
Software company
"The help desk ticket snapshot points out areas where we could automate or try to deliver a better IT experience, giving a roadmap for ways to improve."
Director of IT
Mining & metal

Turn your tickets into insights

insights

Spot trends & optimize your help desk ops in just 1 week

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Get a firsthand look at our IT help desk in action

in action

Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.

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