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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Cool tech
IT Professionals Day & the long arc of history
Molly Small
September 17, 2024
IT Professionals Day & the long arc of history
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IT help desk best practices
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Metrics and insights
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
IT help desk best practices
What’s happiness got to do with IT? Probably a lot more than you think
Matt Peters
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
.webp)
Cybersecurity
Cybersecurity is a wicked learning environment
Peter Silberman
May 3, 2024
Cybersecurity is a wicked learning environment
Cool tech
Cool tech
Cybersecurity
Cybersecurity
Automation and AI
Automation and AI
Metrics and insights
Metrics and insights
IT help desk best practices
IT help desk best practices
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