Outstanding Customer Interaction Management is now key for service organizations to compete.
In order to give customers the best possible service experience, customer interaction management software needs to allow multi-channel communication.
There are a lot of ways technicians need to communicate with customers in service organizations today. Through multi-channel customer interaction management, customers can be kept informed right up to the moment of service. We’ve perfected technician-customer communication with our ‘Text the Customer’ feature. This feature allows you to send an SMS to the customer with the technician’s identifying information in order to avoid fraud and protect the security of your customers. The information can include a picture of the technician, along with their current location and ETA.
Customer interaction management can’t be taken lightly. In recent years, the way customers communicate with service industries has crossed boundaries in order to better fit their lives.
Fixify’s customer interaction management software will give your service organization a leg up on rising competition for customer business, with the following capabilities: