Any update to a Case that was previously submitted to Fixify will also trigger an update to Fixify to keep both systems in sync at all times.
To create an event on the assigned technician’s calendar in Salesforce, the scheduler will publish the work in Fixify first.
A designated background integration job that runs on Fixify sends published orders to Salesforce Adapter that in turn creates an event on the assigned technician’s calendar as illustrated:
To simplify the integration, Fixify allows certain mandatory scheduling fields to be automatically populated. For example, on Salesforce Case, select the type of work and Fixify will automatically derive the required qualifications and estimated work duration.