To receive an appointment on the assigned technician’s calendar, the scheduler will publish the work in Fixify first. A designated background integration job that runs on Fixify sends published orders to a built-in adapter that resides on Fixify integration server. This adapter uses Microsoft Dynamics API to create an appointment to the Case.
To simplify the integration, Fixify allows certain mandatory scheduling fields to be automatically populated. For example, on MS-Dynamics Case Form, select the type of work and Fixify will automatically derive the required qualifications and estimated work duration.