Operational field service analytics enable organizations to track their business progress in order to improve efficiency of the entire field service organization.
Field service analytics and KPIS (Key Performance Indicators) are one of the most important parts of a field service business. In order to improve efficiency, managers must track performance of tasks and specific field technician’s in order to continuously iterate based on data. In today’s world, customer service KPIs are some of the most important to track, in order to see how well you’re keeping up with your customer satisfaction guarantees.
Within Fixify, we’ve put this at the forefront of the solution model by a number of reports built right into the product, including: